Name
Academy 09: The Impact of AI on the Hospitality Customer Journey
Date & Time
Thursday, October 30, 2025, 1:45 PM - 2:20 PM
Brandon Ahearn
Description

This session explores how artificial intelligence is transforming the way guests book hotel rooms and engage with hospitality brands. We'll discuss what hotels and hospitality companies need to do to stay ahead of this evolving landscape and enhance the guest experience.


What You Will Learn:


How the hospitality of customers is changing with the advances in AI


How to get your content indexed for LLMs and AI engines like ChatGPT, Gemini, Claude, and Perplexity


Leveraging AI-driven content development to create personalized, high-impact guest experiences


AI for hotel SEO, including metatag generation, ALT tag creation, and schema automation to maximize discoverability


How to be prepared for the new Customer Journey

Session Type
Academies: Session 2