Name
Academy 09: The Impact of AI on the Hospitality Customer Journey
Date & Time
Thursday, October 30, 2025, 1:45 PM - 2:20 PM
Speakers

Description
This session explores how artificial intelligence is transforming the way guests book hotel rooms and engage with hospitality brands. We'll discuss what hotels and hospitality companies need to do to stay ahead of this evolving landscape and enhance the guest experience.
What You Will Learn:
How the hospitality of customers is changing with the advances in AI
How to get your content indexed for LLMs and AI engines like ChatGPT, Gemini, Claude, and Perplexity
Leveraging AI-driven content development to create personalized, high-impact guest experiences
AI for hotel SEO, including metatag generation, ALT tag creation, and schema automation to maximize discoverability
How to be prepared for the new Customer Journey
Session Type
Academies: Session 2