An entrepreneur for 25 years, primarily in the hospitality industry, Bob Pacanovsky and his team created over 7,000 meetings, events, receptions and had one opportunity to create both a “wow experience” and a lasting impression (or a Black Tie Experience) on his clients and guests.

Now as a keynote speaker and strategic trainer, he uses his two decades of working “in the trenches” to teach companies and organizations how to focus on Service Excellence and Hospitality to cultivate more Brand Ambassadors for them.

When this happens, revenue, productivity, retention, and engagement for any organization, as well as its bottom line improve. And you create top-notch Customer Experiences that become Rememorable, Remarkable, and Referable. He calls them Black Tie Experiences. What will you call them for your organization?

Bob has worked with organizations and associations across the country in industries like travel/tourism, healthcare, hospitality, association management, attractions, banking, accounting, and more. He has achieved Professional Membership in the National Speakers Association (NSA) and is a Past-President of an NSA chapter.

Bob lives in Akron, Ohio and is a graduate of The University of Akron with a Bachelor’s Degree in Finance. He serves on the boards of OPEN M in Akron, a Christian Ministry in (where he now Board Chair), the Greater Cleveland Partnership- COSE Advisory Board, and Jennings- Ohio Senior Living.